FAQ
- Does Safco sell to non-dentists?
- Does Safco ship outside of the United States?
- How can I process a return?
- How can I be removed from your mailing list?
- Does Safco charge a shipping fee?
- Do you provide quotes or price comparisons?
- I see you work with a manufacturer, but I do not see a specific product from that manufacturer. Can you order that product for me?
- What is the latest I can place my order for same day shipping?
- Where do I send payment for balance due?
Does Safco sell to non-dentists?
The products on this website are intended for professional use only and will only be sold to approved accounts. Many of our products can only be shipped to licensed US dentists. Accounts other than dentists, hygienists, or dental laboratories have a minimum order requirement of $250.00, and must pay with a credit card at time of order.
Does Safco ship outside of the United States?
We can only sell and ship to addresses in the United States or its territories. For Canadian customers, please use the following website: safcodental.ca
How can I process a return?
We want you to be happy with everything you buy from Safco, so we're proud to give you the opportunity to try new products - at no risk to you.
If you are not fully satisfied with a product, just call us within 30 days of shipment and the following will apply:
Supplies:
Before 30 days of purchase - All supplies can be returned or exchanged if you are unsatisfied with your purchase.
After 30 days of purchase - Unopened returned within a year, and with a minimum of 1 year shelf life for exchange or credit on account only. Opened supply returns will not be accepted.
Equipment (including handpieces):
Before 30 days of purchase-
- Open and/or used equipment limit 1 unit and subject to a 20% re-stocking fee.
- Unopened equipment for an exchange or refund.
No Equipment returns after 30 days of purchase. Dropship/special order items cannot be returned.
How can I be removed from your mailing list?
In order to fully stop the mailing, please make a copy of the back of the catalog with the doctor's name and address and fax it to us 800-899-9954, or e-mail to customerservice@safcodental.com.
Does Safco charge a shipping fee?
Safco provides totally free shipping to the 48 continental states -- no shipping charges, no handling fees, no fuel surcharges. The following exceptions apply:
- Orders under $250.00 have a $14.95 service fee.
- C.O.D. orders: $20.00 C.O.D. fee. Safco waives this fee for orders over $500
- Hazardous materials fee: Hazardous products have a UPS charge of $40
- Next Day Air and other premium shipping services are available at an extra cost.
Do you provide quotes or price comparisons?
Yes. Please contact customer service with a list of products you are interested in, or invoices from dealers you want a comparison against. Please allow 24-48 hours for processing.
I see you work with a manufacturer, but I do not see a specific product from that manufacturer. Can you order that product for me?
Possibly. Please contact our customer service department with the name of the manufacturer, product name and manufacturer item number if you have it. If we are able to place a special order for the product(s) there will be a 2-3 week lead time. All special order items are non-refundable and non-returnable.
What is the latest I can place my order for same day shipping?
Orders received by 4:30 PM Central time Monday-Thursday (3:30 PM on Fridays) are routinely shipped the same day.
Where do I send payment for balance due?
Safco Dental Supply, LLC
PO Box 4781
Carol Stream IL 60197-4781